What has a Big Mac, Toyota, and running a Chambers have in common?

I was only 12 years old when the first McDonalds opened in the UK.  It was 1974, Powis Street, Woolwich.  When I walked in for the first time and ordered my very first Big Mac, little did I know what actually made McDonalds the global success it is.  The moulded...

The business of chambers and how to invest for success

Members’ success can hinge on practice staff ‘getting it right’ and, preferably, being better than your competitors’ team. So soft skills training makes sound sense The Business of Chambers and How to Invest for Success

Networking Karma?

What is the most famous book, that is hardly ever read? I often ask my delegates during training sessions, “Who has heard of the book, How to Win Friends and Influence People.” Not surprising almost every hand goes up in the room, and why not it is a very famous...

Getting the best out of your chambers practice team

For chambers to grow, it helps to have a defined business development plan in place.  What is often overlooked in organisations is how to get there, using the talents of your staff  to achieve your strategic goals. It’s a bit like baking a cake.  You know you have...

Survive or Thrive – is it a choice?

I don’t know about you but I love the television programme “The Island.”  You know the one; Bear Grylls dumps a dozen or so volunteers onto an island with little more than a few essentials whilst we sit back and watch the drama unfold. OK, so the cynics amongst us can...