Blog

“I CANNOT FAIL” … were the words I said to the woman who was about to take me on a one-year journey to qualify to become a professional trainer (CIPD).  Why did I say that? Was it because I wanted to be the best? Actually no.  The reason I said it was because I was...

I was only 12 years old when the first McDonalds opened in the UK.  It was 1974, Powis Street, Woolwich.  When I walked in for the first time and ordered my very first Big Mac, little did I know what actually made McDonalds the global success it is.  The moulded...

Members’ success can hinge on practice staff ‘getting it right’ and, preferably, being better than your competitors’ team. So soft skills training makes sound sense The Business of Chambers and How to Invest for Success

What is the most famous book, that is hardly ever read? I often ask my delegates during training sessions, “Who has heard of the book, How to Win Friends and Influence People.” Not surprising almost every hand goes up in the room, and why not it is a very famous...

For chambers to grow, it helps to have a defined business development plan in place.  What is often overlooked in organisations is how to get there, using the talents of your staff  to achieve your strategic goals. It’s a bit like baking a cake.  You know you have...

I don’t know about you but I love the television programme “The Island.”  You know the one; Bear Grylls dumps a dozen or so volunteers onto an island with little more than a few essentials whilst we sit back and watch the drama unfold. OK, so the cynics amongst us can...